Contacts
Feel free to write me a DM in Facebook or Instagram https://www.facebook.com/simplysimon.store/ https://www.instagram.com/simplysimon.store/
For general inquiries you can email me @ SimplySimonBotanicJewellery@gmail.com
For urgent needs you can call us @ +370 64710445.
On daily basis I might be found in Žėručio g., Vilnius, LT-04104, Lithuania. A visit should be arranged two days prior to the visit.
Terms and conditions
Delivery
Jewellery can be withdrawn in Vilnius, Lithuania, free of charge. This should be arranged by contacting me.
Jewellery is sent via Lithuanian Postal Service as registered (priority) mail or via Omniva/LPexpress. Shipping: 3.00€
Delivery abroad (Europe, North/South America, Australia, Asia, Africa):Jewelry items are sent via Postal Service as registered (priority) mail. Shipping: 8.00€
Change and returns
In case of exchange or return you should contact me via Facebook or by email to SimplySimonBotanicJewellery@gmail.com within 14 calendar days after the item(s) was received. Custom (personalized) orders can be returned only in case they were received broken or in case they had a manufacturing defect (faulty goods).
Several rules apply:
– The goods must be returned in their original packaging and with no damage inflicted.
– Returned jewellery must be in pristine condition (unused).
– After the goods are returned – they are to be carefully inspected. Upon inspection leading to exchange or refund – exchange or refund will be implemented within 5 business days.
Entire shipping and additional costs related to a change or return of an item(s) is paid in full by the customer. The customer owns the goods and is in responsibility of them until the jewellery reaches ”Simply Simon Botanic Jewellery“, thus any damage inflicted due to improper handling or related to shipping before the item is returned to “Simply Simon Botanic Jewellery” is on customer’s accountability. Each object is to be inspected by ”Simply Simon Botanic Jewellery”, which retains the right to decline the return of any goods with mechanical damage signs (inflicted by the customer, improper handling, care or as a result of wearing). All disputes are to be held in written form (email or facebook) on a case-by-case basis.
As we thrive to ship you the best product, the customer should be aware that providing me with the correct information (concerning size, weight, object, finish, etc.) is customer’s responsibility. In most, but not all, cases – changes can be made, however the entire shipping/additional costs are covered by the customer.